Customer Service Excellence

Customer Service Excellence 2021-01-15-16 - Hotel Harrison Palace, Biratnagar

We are pleased to inform you that Banking, Finance and Insurance Institute of Nepal Limited (BFIN) is organizing a 1 and half day Physical Training Program on “Customer Service Excellence" on Magh 2 – 3, 2077 at Hotel Harrison Palace, Biratnagar.

This course is designed for employees (up to officer level) working in customer service departments (CSD).

The training program will start from 1:30pm and ends at 5:00pm on Friday. Likewise, training starts from 9:30am and ends at 4:30pm on Saturday.

Resource Persons:

1.      Dr. Binod Atreya, MD, BFIN

2.      Mr. Roopesh Shrestha, Freelance Trainer

Please be informed that the programme will be organized with a total intake capacity of 25 participants.

Please find the enclosed training brochure for your reference. We look forward to receiving nomination of participants within Poush 25, 2077.

Please send us the name, contact number and email id of the nominated officials.



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